Frequently Asked Questions
Everything you need to know about shopping with Saltire Toys & Games.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days for a flat rate of $5.99. Orders over $75 qualify for free standard shipping. Express shipping options are available at checkout for urgent orders.
What is your return policy for toys and games?
We accept returns on unopened and unused items within 30 days of purchase. Please ensure the original packaging and seals are intact. Due to hygiene reasons, certain plush toys and wearable items cannot be returned if the tags are removed.
Do you offer international shipping?
Yes, we ship to over 20 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Please note that customs duties may apply depending on your country's regulations.
Are your products safe for children?
Safety is our top priority. All products sold by Saltire Toys & Games meet or exceed international safety standards, including ASTM and CE certifications. Age recommendations are clearly listed on every product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.